Frequently Asked Questions
Everything you need to know about your OZMA order and our sustainable collections.
What is OZMA's shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping times vary by location.
How do I return or exchange an item?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery. Simply visit our returns portal to start the process.
Where are your garments manufactured?
Quality and ethics are our priority. All OZMA pieces are designed and responsibly manufactured in Los Angeles using sustainable fabrics and fair labor practices.
How do I find my correct size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for our silk pieces or reaching out to our stylists for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay for eligible orders.
How should I care for my OZMA silk and linen?
To preserve the longevity of your garments, we recommend hand washing in cold water with a gentle detergent and laying flat to dry, or professional dry cleaning.